Trying to Follow Some Comcastic Logic

While channel-surfing recently The Curmudgeon noticed that a cable channel called “Spike TV,” long a part of his basic cable package, was no longer part of that package. A notice on the screen explained that Spike was now part of a subscription package.

The Curmudgeon didn’t think much of it, but a few days later he saw an explanation in the Philadelphia Inquirer.

Comcast Corp. has repositioned three low-rated channels – CMT, Spike and Pop – to more expensive cable packages.

Consumers have complained about cable-bill costs and say they don’t watch many cable channels even though they pay for them.

Two aspects of this “repositioning” strike The Curmudgeon as strange.

First, Comcast has chosen to take some of its least popular cable offerings and ask people pay for them? If the channels don’t have many viewers now, how is charging for unpopular television going to change that?

And second, if consumers are complaining about paying for cable channels they don’t watch and Comcast reduces the number of cable channels it provides them, shouldn’t a reduction of channel selection be accompanied by a reduction in cable rates? As it stands now, all Comcast did was find a way to increase its profits by reducing its costs for a product.

The other Comcastic logic that defied The Curmudgeon’s powers of deductive reasoning arrived via email during the early parts of the snowstorm that hit the Philadelphia area a few weeks ago:

My Account is the best way to stay up to speed on any potential outages and see when your service should be back up. You can log in online or download the XFINITY My Account app.

Which leads to this head-scratcher: if your service is out, how can you log into your “My Account” account when you have no service?

It’s amazing how often those folks at Comcast can leave you just shaking your head in disbelief.

 

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Comments

  • Scott Share  On February 11, 2016 at 8:40 am

    Not sure why that last point is a headscratcher…just use your iPhone!

    • foureyedcurmudgeon  On February 11, 2016 at 8:48 am

      If only… 10 percent of adults still don’t have a cell phone at all, and among the 90% who do, about a third don’t have a smartphone. Oh, the digital divide!

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