Tag Archives: comcast service issues

The Divorce is Final

No, not THAT, silly readers!

The divorce of which The Curmudgeon writes is the marriage of convenience that started in 1988 between your correspondent and Comcast, which for nearly 30 years was the only game in town (in two towns, actually) thanks to politicians who would rather serve their own interests than those of their constituents.

Like most shotgun marriages it was rocky from the start, marked by unfilled and unfulfilled promises, indifference, and the occasional angry word; for a few personal examples go here, here, and here. In the end, like most prisoners of a bad marriage, The Curmudgeon escaped at the very first opportunity to do so. According to the receipt The Curmudgeon holds in his hand as he writes this – he’s considering getting it framed – the judge – okay, the clerk at the Comcast store – declared the marriage over at 12:22 p.m. last Friday.

And the freedom feels so, so very sweet!

(And just so you know, you skeptics you, that other marriage is now nearly 11 months old, she hasn’t tired of The Curmudgeon’s nonsense yet, and it’s going absolute gangbusters.)

Your Friendly Neighborhood Cable Company

Comcast, the cable mega-giant, suffered service outages across the country in mid-February.

That kind of thing happens once in a while. Mistakes are made, equipment breaks, there are power issues, and it’s hard to hold that kind of thing against a company – even a company that’s as easy to hate as Comcast.

And the company revealed that it would credit customers’ bills $2 for the loss of service, which is a nice thing to do.

But only if they call the company and ask for the credit.

Come again?

The Philadelphia Business Journal reported that a Comcast spokesperson told CNNMoney.com that

…customers must call Comcast to get the credit, as the company cannot apply an automated blanket credit.

Cannot? Cannot? Are we supposed to believe that with all of its vast technology, Comcast can’t deduct $2 from its customers’ bills?

Of course it can.

It’s not that it cannot.

It’s that it will not.